Tele-Interviewer

Company Description
We are growing and we want you to grow with us! Management Research Services, Inc. is a national insurance services firm with over 20 years experience. MRS supports the life and health underwriting process with leading edge technology solutions to meet the needs of our clients.
We are currently seeking to hire individuals to assist with tele-interviewing.

Job Description

PRIMARY FUNCTION:

This position performs telephone interviews with insurance applicants for the purposes of providing accurate risk assessment information.

SPECIFIC DUTIES/ACCOUNTABILITIES:

1. Complete telephone interview requests with insurance applicants. Asks questions in a consistent format for all applicants according to established guidelines.
2. Compile interview information into appropriate forms. Ensure the accuracy of applicant information obtained through structured conversations.
3. Maintain time-service, quality and production goals using good work queue management and customer service skills.
4. Maintain a high level of customer service skills. Present a friendly and professional demeanor to enhance the client experience.
5. Obtains pertinent underwriting information from producers and prospective insurers to assist underwriter in risk analysis of accounts.
6. Provides technical support and service to the underwriters as part of the underwriting team while maintaining daily interaction with agents and insurance applicants.
7. Reviews prospective application data and gathers information needed to correctly classify, process paperwork, quote and issue policies to insurance applicants.
8. Assists the underwriter by gathering medical and non-medical risk assessment data.
9. Performs multiple tasks simultaneously, change tasks, perform tedious exacting work, adheres to deadlines to meet production standards and works closely with others as part of a team.
10. Working knowledge of business office practices and procedures, spelling and business math.
11. The tele-interviewer handles a high volume of continuous telephone calls and gathers needed information in a timely manner.
12. Attend and participate in training sessions for assigned projects or for new procedure initiatives.
13. Other duties or special projects may be as assigned as necessary.

Basic Qualifications

• High School diploma
• 6 months related work experience

Additional Qualifications

• Flexible schedule needed to work weekend and evening hours.
• Excellent oral and written communication skills
• Exceptional organizational / multi-tasking skills
• Customer service experience essential
• Call center (high volume) experience highly desired
• Medical terminology background a plus
• Strong computer skills. Familiarity with Microsoft Office Word and Excel.

KEY COMPETENCIES

• Customer Focus Is dedicated to meeting the expectation and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customer in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Action Oriented Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Drive for Results Can be counted on to exceed goals successfully. Is constantly and consistently on of the top performers. Very bottom-line oriented. Steadfastly pushes self and other for results.
• Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Communication Is able to write and speak clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.

PERFORMANCE MEASURES:

• Accuracy / Quality of work
• Production levels
• Effective communication and negotiation skills
• Adherence to guidelines
• Team Player

Benefits
Health, 401k plan, paid holidays and vacation, health club dues reimbursement
We are also proud to offer virtual / remote opportunities.

---

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

---

To respond to this opportunity:

Fax:
262.373.1264

Mail or visit:
MRS, Inc.
19035 West Capitol Drive Ste. 200
Brookfield, WI 53045

Website:

First Name		*Req
Last Name		*Req
Email		*Req
Phone Number		*Req
Cover Letter		*Req
Salary Requirement Résumés submitted without a salary requirement will not be considered.		*Requires a number
Résumé (.doc, .pdf , and .txt)
	Send Résumé >>